We want you to love your cosmic beauty products. If you're not satisfied, we're here to help.
We offer a 30-day return policy for unopened products in their original packaging. If you're not completely satisfied with your purchase, we'll provide a full refund or exchange.
For hygiene and safety reasons, we cannot accept returns of opened cosmetic products unless they are defective or damaged upon arrival.
All returns must be initiated within 30 days of the original purchase date. Items must be in their original condition and packaging.
Email support@scifibeauty.inc or use our contact form within 30 days of purchase
We'll provide you with a return authorization number and shipping instructions
Package items securely and ship using the provided return label
Once we receive your return, we'll process your refund within 5-7 business days
Want to exchange for a different product or shade? We're happy to help! Follow the same return process and let us know what you'd like to exchange for.
If there's a price difference, we'll either refund the difference or send you a payment link for any additional amount.
If you receive a damaged or defective product, please contact us immediately with photos of the item and packaging.
We'll expedite a replacement or full refund, and you won't need to return the damaged item unless requested.
Our customer service team is here to make the return process as smooth as possible
Start Return Process